Privacy Policy

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At CENTRO DE SERVICIOS CATALONIA SPAIN, SL, we are very committed to the protection of your personal data and therefore, we guarantee compliance with the provisions of (i) Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, regarding the protection of natural persons regarding the treatment of personal data and the free movement of these data (RGPD); (ii) in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD); (iii) and in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce. The purpose of this Privacy Policy is to establish the bases on which the personal data that we collect about you is processed, or that you provide us, as well as we inform you about how we safeguard your personal data and what your rights are. This Privacy Policy may be updated from time to time, so we will always indicate the date of the last update. We strongly recommend that you review it carefully and visit it regularly, in order to ensure that you know the most current version of it.

Who is responsible for the treatment of your personal data?

The responsable in charge of processing personal data is CENTRO DE SERVICIOS CATALONIA SPAIN, S.L., with NIF number B66621772 and registered office located at Plaça Francesc Macià 7, planta 10 in Barcelona (Spain) with Postal Code 08029; and is registered in the Mercantile Registry of Barcelona, Volume 45019, Folio 72, Page 474453, Registration 1.

What is a personal data?

A personal data is all information about an identified or identifiable natural person, such as name, surname, email address, telephone number, etc.

For what purpose do we collect your personal data?

Your personal data is used to provide the service and manage the contractual relationship; improve our products and services and control their quality; respond to inquiries and requests you make to us; contact you to manage the business relationship; prove the hiring; protect our rights and interests and those of third parties; comply with applicable laws and regulations; and with your consent, to send you commercial information that may be of interest to you.

Also, we collect your personal data for CENTRO DE SERVICIOS CATALONIA SPAIN, S.L.

We also inform you that we are present on social networks. The treatment of the data that is made of the people who become followers (and / or carry out any link or connection action through social networks) of our official accounts on social networks, will be governed by this section, the rest of this Privacy Policy and the Conditions of Use of the Web, as well as those Conditions of use, privacy policies and other regulations of access, use and the like that belong to the corresponding social network. In that environment, we will treat your data for the purposes of correctly managing your presence on the corresponding social network, informing you of our services, or of third parties that may be related to our activity, as well as for any other similar purpose in accordance with the policies. of each social network.

We will only use your personal data to fulfill the purpose for which it was obtained, and it will not be possible to process the data collected for a purpose that is not compatible with it.

What is the legitimacy for the treatment of your data?

The legal basis of the treatment is:

The consent you have given us. However, you can withdraw your consent at any time, without, in any case, this affecting our commercial or contractual relationship with you.
The execution of a contract and the provision of the service; that allows us to manage your contractual and commercial relationship with us, assist you through any of the available channels, and prove the contract.
The legitimate interest, to (i) properly manage our business, (ii) manage our offer of products and services and the public information available (iii) improve our customer service and ensure a correct user experience on the web, ( iv) get in touch with you, (v) fulfill statistical and market research purposes or satisfaction surveys, and (vi) evaluate the effectiveness of advertising.
Compliance with our legal and regulatory obligations.

What personal data is collected about me?

We can collect, use, store and transfer the following personal data when you register on our website, use our mobile applications, request information through a form or simply browse our web environment. By way of example, but not limitation, the personal data collected is as follows:

Contact information: Name, surname, telephone, email, etc.

We will register the information you provide us, we will store it, and we can use it in accordance with the aforementioned purposes. We may also use your information to generate aggregated data that does not identify you, for example, to generate statistics about our users or the geographical distribution of our visitors.

The user guarantees that the data provided is true, truthful, exact, complete and up-to-date, and he is responsible for any damage, direct or indirect, that may arise from this breach.

During the electronic purchasing process, the payment service provider may require, before completing the payment, an additional layer of authentication by entering a categorized personal data, in accordance with the 3D-Secure protocol and the provisions of Royal Decree-Law 19/2018, of November 23, on payment services and other urgent financial measures. Neither We nor any third party will have access to this information, which is encrypted and treated securely on your bank's servers, to avoid possible fraud and abuse in online purchases.

How do we collect your personal data?

We use different methods: you provide them to us directly when you request information from us or use our products or services (direct interaction); or through browsing our website using cookies and similar technologies (automated technologies). In this case, for more information see our Cookies Policy.

The information that you send us in the data collection forms is voluntary, however, in certain cases if you do not provide us with your personal data, we will not be able to contact you or provide you with the service or provide you with the product that you have requested.

How do we protect your personal data?

We have adopted the appropriate technical and organizational measures to provide a high level of information security and confidentiality to prevent the loss, misuse, alteration, unauthorized access and theft of personal data. For its adoption, we take into account the nature of the data processed, the scope, the context and the purposes of the treatment, as well as the risks of various kinds and seriousness for the rights and freedoms of natural persons.

Who can have access to your personal data?

When we communicate your data to third parties, we are committed to ensuring that the recipient has the appropriate technical and organizational measures to guarantee the confidentiality and security of the transferred data. We may communicate your data to some recipients if it is required to fulfill our contractual obligations, for the provision of certain services by third parties, and for the other purposes set forth in this Policy.

We may communicate your data to other companies in the CENTRO DE SERVICIOS CATALONIA SPAIN, S.L. , for reasons of administration and ordinary management of our business.

When it is necessary to process your personal data on our behalf by a third party, as a service provider, said treatment will be regulated by a written contract, expressly establishing that the person in charge of the treatment will only process the data according to the instructions that we have given him , as data controllers, having to maintain the confidentiality and security of the personal data that may be received and processed.

To whom is the data transferred?

CENTRO DE SERVICIOS CATALONIA SPAIN, S.L. informs you that your personal data will not be disclosed to third parties, without your consent.

Your personal data will be treated, stored and transferred to third parties in the manner and in the amount established in this Privacy Policy, in the contracts you have signed with us, and in the consents you have given us. We also inform you that your data may be transferred in those cases in which we are required by law.

For how long will we keep your personal data?

We will keep your personal data for the time strictly necessary to carry out the purposes for which they were collected, as long as you do not request their deletion, as well as the time necessary to comply with the legal obligations and possible responsibilities that may arise and that in each cases correspond according to each type of data. We may keep your personal data even after you have ceased to be our client, or have requested the deletion of them for the attention of possible responsibilities arising from the treatment during the prescription period, but we will keep them blocked and only to provision of Public Administrations, Judges and Courts.

What rights exist and how can I exercise them?

Any person has the right to obtain information about the treatments that are being carried out on their personal data by CENTRO DE SERVICIOS CATALONIA SPAIN, S.L. We inform you that you can exercise the following rights:

Right of access to your personal data, to know which of them are subject to treatment and how we carry out the processing of them.
Right to rectify any personal data that is inaccurate.
Right to delete your personal data, whenever possible.
Right to request the limitation of the treatment of your personal data.
Right of opposition to the processing of your personal data.
Right to data portability, so that they are transmitted to another controller in a structured, commonly used and machine-readable format.
Right to withdraw the consent granted at any time.
Right not to submit to automated decisions, including profiles, that produce legal effects or affect you in a similar way.

You can exercise your rights at any time and for free, by means of a written request, attaching a copy of your ID or identity document, addressed to our address, located at Plaça Francesc Macià 7, floor 10 of Barcelona (Spain) with Postal Code 08029, or by sending an email to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it..

On the other hand, we inform you that you have the right to file a claim with the Spanish Agency for Data Protection (C / Jorge Juan, 6, 28001 Madrid) if you consider that the treatment of your personal data does not correspond to current legislation . For more information, you can access the website www.aepd.es.

How can you contact us?

If you have questions or comments about our Privacy Policy or our way of treating data, do not hesitate to contact us. We will be happy to assist you by email at the address This email address is being protected from spambots. You need JavaScript enabled to view it..

You can also contact by post to the following address: Plaça Francesc Macià 7, planta 10 de Barcelona (España) with Postal Code 08029.

Update date 03/06/2020.